Contact Us

We are a small team and we read every message ourselves. Whatever your question is — an order, a size, a return — write to us and you will get a real answer.

Email

support@northhill.com

This is the fastest way to reach us, and the only channel we monitor.

Hours

Available Monday through Friday, from 7:00 AM to 7:00 PM CET (1:00 AM to 1:00 PM Eastern Time).

Messages sent on a weekend or a public holiday are answered on the next business day. We aim to reply within one business day.

Company details

Northhill is a brand operated by:

L.C Innovations Group LLC 30 N Gould St Ste R Sheridan, WY 82801 United States

What to include in your message

Adding these details lets us solve your issue in one reply instead of three:

• Your order number, if your message is about an order
• The name of the product and the size or color concerned
• Photographs, if an item arrived damaged or is not what you ordered
• Whether you would prefer a refund or an exchange, if you are opening a return

Before you write

Many answers are already on the Site:

• Where is my order? Your shipping confirmation email contains a tracking number. Tracking can take 24 to 48 hours to show its first scan.
• How long does delivery take? Orders are prepared in 1 to 2 business days and delivered in 6 to 9 business days. Shipping is free on every order. See our Shipping Policy.
• How do I return something? You have 14 days from delivery, we pay for return shipping, and you choose between a refund and an exchange. See our Return & Refund Policy.
• Do you ship outside the United States? Not at the moment. We currently ship to US addresses only.

Press and partnerships

For press inquiries, collaborations or wholesale, write to support@northhill.com with "Press" or "Partnership" in the subject line, and it will reach the right person.