Return & Refund Policy

Last updated: August 6, 2026

We want you to be happy with what you ordered. If something is not right, you have 14 days from the day your order is delivered to request a return, and we cover the cost of sending it back.

Return window

You have 14 days from the delivery date to request a return. Requests made after that window cannot be accepted.

Once your return is approved, you have 14 days to ship the item back to us using the label we provide.

Return shipping is on us

Northhill pays for return shipping within the United States. After your request is approved, we email you a prepaid return label along with the return address and instructions. There is no restocking fee.

Please do not send anything back before your return has been approved — packages sent without an approved return and a Northhill label may not be processed.

Condition of returned items

To be accepted, items must be:

• Unworn, unwashed and undamaged
• Free of stains, odors, pet hair and alterations
• Returned with all original tags still attached
• Returned in their original packaging, including shoe boxes, which should be protected by an outer box rather than used as the shipping box

We inspect every return on arrival. Items that come back worn, altered or missing tags may be refused and shipped back to you.

Items that cannot be returned

For hygiene and safety reasons, the following are final sale:

• Swimwear and underwear where the hygiene seal has been removed
• Pierced jewelry, including earrings
• Items marked "Final Sale" on the product page
• Gift cards

This does not affect your rights if an item arrives damaged or defective — see below.

Refund or exchange

You choose between a refund and an exchange when you submit your return request.

Refunds are issued to your original payment method within 10 business days of our receiving and inspecting your return. Depending on your bank or card issuer, it can take a few additional business days for the money to appear on your statement.

Original shipping charges, where they were applied, are refunded when you return your entire order or when the item was damaged, defective or not what you ordered. On a partial return, the product price is refunded and the original shipping charge is kept.

Exchanges are subject to availability. We ship the replacement once we receive your original item. If the size or color you want is no longer available, we issue a refund instead and let you know.

Damaged, defective or incorrect items

If your order arrives damaged, faulty or is not what you ordered, email support@northhill.com within 48 hours of delivery with your order number and photos of the item and its packaging. We arrange a replacement or a full refund, including all shipping charges, at no cost to you.

Canceling an order

You can cancel an order at no cost as long as it has not yet shipped. Email support@northhill.com as quickly as possible with your order number. Once an order has left our facility, it has to go through the return process above.

How to start a return

1. Email us at support@northhill.com within 14 days of delivery.
2. Include your order number, the item or items concerned, the reason for the return, and whether you want a refund or an exchange. If the item is damaged, attach photos.
3. We reply with your approval and a prepaid return label, usually within two business days.
4. Pack the item securely, attach the label, and drop the parcel off with the carrier indicated.
5. We email you as soon as your return has been received and inspected, and confirm your refund or the shipment of your exchange.

Late or missing refunds

If you have not received a refund we confirmed by email, check your bank account again, then contact your credit card company or bank, as processing times on their side vary. If you have done both and the refund still has not appeared, email support@northhill.com with your order number and we will follow it up.

Contact

Northhill is operated by:

L.C Innovations Group LLC 30 N Gould St Ste R Sheridan, WY 82801 United States

For anything related to a return, a refund or an exchange, email us at support@northhill.com. We reply Monday through Friday.