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Last updated: August 6, 2026
Shipping is free on all orders, with no minimum and no surprise fees at checkout. The price you see on the product page is the price you pay, plus sales tax where it applies.
We currently ship to addresses in the United States, including Alaska, Hawaii and Puerto Rico. We do not ship to PO boxes, APO/FPO addresses or freight forwarders.
Orders are prepared within 1 to 2 business days of being placed. Orders placed on a weekend or a public holiday start processing on the next business day.
During launches, sales and the holiday season, processing can take a little longer. If that happens, we say so on the Site before you order.
Once your order ships, delivery takes 6 to 9 business days.
Business days are Monday through Friday and exclude public holidays. Delivery estimates start from the shipment date, not the order date, so allow for processing time on top.
These are estimates, not guarantees. Carrier delays, customs inspections, severe weather and peak periods can extend them, and those situations are outside our control.
You receive a shipping confirmation email with a tracking number as soon as your order leaves our facility. Tracking can take 24 to 48 hours to show its first scan — this is normal and does not mean your parcel is lost.
If your tracking has not moved for more than 7 business days, email us at support@northhill.com with your order number and we will open an investigation with the carrier.
If your order contains several items, they may arrive separately and on different days, at no extra cost to you. Each parcel has its own tracking number.
If your order ships from outside the United States, import duties and taxes may apply. Where these charges are collected at checkout, the amount is shown to you before you pay and nothing further is due on delivery. Where they are not collected at checkout, the carrier may ask you to pay them before releasing the parcel.
Duties and taxes are set by US customs authorities, not by Northhill, and we have no control over the amount.
Please check your address carefully before completing your order. We can correct an address only if the order has not yet shipped, so contact us quickly at support@northhill.com if you spot a mistake.
Orders returned to us because the address was incomplete or incorrect can be reshipped, but a new shipping charge applies.
Risk of loss passes to you once the carrier delivers the parcel to the address you provided.
If tracking shows your parcel as delivered and you cannot find it, check with the people you live with and your building's mail room, then look around your entrance — carriers often leave parcels out of sight. If it still has not turned up after 48 hours, email support@northhill.com and we will file a claim with the carrier.
If your parcel arrives damaged, email support@northhill.com within 48 hours with your order number and photographs of the item and its packaging. Our Return & Refund Policy covers the replacement or the refund.
You can cancel or change an order at no cost as long as it has not shipped. Email support@northhill.com with your order number as quickly as possible. Once the order has shipped, our Return & Refund Policy applies.
L.C Innovations Group LLC 30 N Gould St Ste R Sheridan, WY 82801 United States support@northhill.com
We reply Monday through Friday.